Support
Need a hand with Sifta? Check the common questions below, or reach out and we'll get back to you.
Frequently asked questions
How do I scan a receipt?
Tap the camera button at the bottom of the home screen and point your camera at the receipt. Sifta reads the merchant, total, VAT, and date automatically — no typing required.
Sifta got something wrong on a receipt. How do I fix it?
Open the receipt from your history and tap any field — merchant, amount, category, VAT, or date — to edit it directly. Your correction is saved immediately and reflected in your totals.
Why hasn't my receipt finished processing?
Receipt scanning needs an internet connection to extract details. If a receipt is stuck, check your connection and pull down on the history screen to refresh. If it's still stuck after a few minutes, contact us with the receipt date and merchant so we can look into it.
How do I cancel or manage my subscription?
Subscription payments are processed through PayFast. To cancel or make changes to your subscription, email us at support@sifta.app with your account email and we'll take care of it.
How do I delete my account and data?
Go to Settings → Account → Delete Account inside the app. This permanently deletes your account, receipts, and personal data. You can also request deletion by emailing us — see Contact us below.
Contact us
Can't find what you're looking for? Email us at support@sifta.app and we'll reply within one to two business days. Include your account email and, if it's about a specific receipt, the merchant and date so we can find it quickly.
Other resources
- Privacy Policy — how we collect, use, and protect your data.
- Terms of Service — the terms that govern your use of Sifta.